We’re recruiting on behalf of a prestigious luxury resort for a Guest Service Manager / Front Office Manager to oversee front office operations, guest relations, and service delivery across the property.
This is a visible leadership role ensuring exceptional guest experiences while managing front office teams and supporting operational excellence.
Benefits
- $42,000 salary
- International luxury resort environment
- Senior operational leadership role
- Multicultural team setting
- Career progression potential
- Opportunity to shape guest experience standards
- Unique working location
Responsibilities as Guest Service Manager
- Lead front office and guest service teams
- Ensure exceptional guest experience from arrival to departure
- Manage guest feedback, service recovery, and VIP experiences
- Oversee reservations, occupancy planning, and logistics
- Support departmental budgeting and reporting
- Collaborate closely with housekeeping, engineering, and operations
- Drive training, development, and service standards
What We’re Looking For
- Experience managing front office or guest services teams
- Background in quality hospitality environments
- Strong leadership, communication, and organisational skills
- PMS system experience preferred
- Professional, guest-focused approach
If you’re looking for a front-of-house leadership role in an international luxury environment, this is a fantastic opportunity.
Apply now for full details.
